The Britannia Lancaster Ltd Privacy Notice
The Britannia Lancaster Ltd is the company which owns the business of The Britannia, Ullswater Road, Lancaster LA1 3PX. The Borough Ltd collects customer and supplier data through the course of its business for a variety of reasons.
What is information used for?
The information may be used for
- marketing purposes when consent is given
- to take payments and
- to inform you when there are changes to your service or bookings.
What type of information is collected?
The various types of data collected include:
- personal name
- personal addresses
- email address
- contact phone number
- payment information
- dates of birth
The personal name, address, email address, contact phone number are all used to confirm bookings in our hotel rooms and our restaurant.
Card Payment details are taken through the third-party websites via our own booking engine (Welcome Anywhere) in order to process hotel room payments in advance of a stay. Payment details can also be taken through our secure website in our online gift shop.
Personal name, email address, phone number and date of birth are captured as part of our in-house Wi-Fi Service provided by Wireless Social Ltd. Customers in our venue can access Wi-Fi by registering to our social Wi-Fi in venues using their personal Facebook and Twitter accounts or email addresses. There is a clear ‘opt-in’ with this process where customers ‘opt-in’ to our future email marketing in return for Wi-Fi access.
How do I unsubscribe?
Customers are free to unsubscribe at anytime via emails or by contacting email@example.com.
Where is information held?
We utilize systems from the following third parties processors to manage data:
Your personal data is important to us. We ensure that access to these systems is restricted and in each case password access is utilized.
We also collect paper feedback forms from customers in our venues. These forms are safely stored in a locked cupboard/office for a period of up to 12 months.
When do we share customer information?
We only share customer information for the purposes of administrative process which impact on core business operations such as bookings or within processors to manage our own marketing activities. We do not share customer information for promotional purposes.
How long is information maintained for?
Those customers who opt in to email marketing will have their data stored with us until such time that they unsubscribe from receiving updates.
Our hotel operations are legally required to maintain customer booking details (name and nationality) for a period of 12 months after the stay.
Our processors may hold their own policies regarding the length of time which they maintain customer information. Please view the links above.
What rights do customers have to their information?
Data subjects have the right to request a data file from us with any information we hold on them. Data subjects also have the right to unsubscribe to marketing emails at any time. We will process this within 30 days.
If the data subject would like to raise a complaint they may do so by emailing firstname.lastname@example.org or by contacting the ICO directly.